Question 1

How is this different from Lighthouse or Hotjar?

Accepted Answer

Lighthouse is useful for technical diagnostics. Hotjar is useful for behavior. HiveSense is built for the commercial question: what is likely suppressing conversion, where is AOV being left on the table, and what should you fix first on a Shopify storefront.

Question 2

Do credits expire?

Accepted Answer

Starter and Professional are monthly subscriptions: included credits refresh at each renewal, and unused credits do not roll over. Power Pack is a prepaid add-on for active subscribers: those credits stay on your workspace ledger and remain spendable anytime your subscription is active. If your plan lapses, prepaid Power Pack balances are paused (not forfeited) until you resubscribe.

Question 3

Is my data safe? Do you store my customer data?

Accepted Answer

We take data privacy extremely seriously. We don't store any customer PII from your site. Our crawlers only analyze public-facing HTML and visual layouts. We're GDPR compliant. Your audit data is encrypted at rest and never used to train our AI models.

Question 4

Can I export the reports?

Accepted Answer

Yes. Professional includes white-label PDF exports. The Power Pack add-on also unlocks white-label exports and broader site limits while your Starter or Professional subscription is active. Starter alone does not include white-label PDFs — upgrade or add Power Pack from Billing.

Question 5

What sites can I analyze?

Accepted Answer

Any public e-commerce site: Shopify, WooCommerce, Magento, BigCommerce, headless builds, custom solutions. We render JavaScript-heavy SPAs using Puppeteer, so we capture the real user experience including dynamically injected content.

Find the Shopify friction that gets more expensive when traffic spikes.